Frequently Asked Questions (FAQ)
Orders
Do you offer order changes or cancellations?
We begin processing orders quickly. If you need to change or cancel an order, contact us immediately at eliteluxeactivewear@gmail.com. If the order has already been processed or shipped, we may not be able to make changes.
I entered the wrong shipping address—what do I do?
Email us as soon as possible. If the order hasn’t shipped yet, we can usually update it. If it has shipped, we may not be able to change the address, and reshipping fees may apply if the package is returned to us.
Can I combine two orders into one shipment?
If both orders are placed close together and haven’t shipped yet, we can try to combine them. Email us with both order numbers.
Shipping
How long does shipping take?
Orders are processed in 1–3 business days (Mon–Fri). Delivery time starts once the package ships. Standard shipping typically takes 3–7 business days, depending on your location and carrier delays.
Do you provide tracking?
Yes. Once your order ships, you’ll receive a tracking number by email. Please allow 24–48 hours for tracking updates.
My tracking says “Delivered” but I didn’t receive my package. What now?
First, check with household members, neighbors, and your local mailbox area. Then contact the carrier using the tracking number. If you still need help, email us and we’ll assist with next steps.
Do you ship internationally?
If international shipping is enabled at checkout, customers are responsible for any duties, taxes, or customs fees charged by their country.
Returns & Exchanges (5-Day Policy)
What is your return window?
We accept return requests within 5 days of delivery. This helps protect a small business while giving customers time to decide.
Do you offer refunds or exchanges?
We accept eligible returns for store credit or exchange (based on availability). Refunds are evaluated case-by-case and may be issued at our discretion.
What items are NOT eligible for return?
For hygiene and fairness, we do not accept returns on:
- Worn, washed, or altered items
- Items missing tags or original packaging
- Sale/clearance items (final sale)
- Items with deodorant marks, makeup stains, odors, pet hair, or damage
- Gift cards
What condition must items be in to qualify?
Items must be unworn, unwashed, and in original condition with tags attached.
How do I start a return?
Email eliteluxeactivewear@gmail.com within 5 days of delivery with:
- Order number
- Item(s) you want to return
- Reason for return
- Clear photos if there is damage/defect
Who pays for return shipping?
Customers are responsible for return shipping unless the item arrived defective or we made an error.
Sizing & Fit
How do I choose the right size?
Use the size chart on each product page. If you’re between sizes, we generally recommend sizing up for comfort (especially for high-compression pieces).
Do your sets run true to size?
Most sets are true to size with a compressive fit. If you prefer a more relaxed feel or you’re between sizes, size up.
What if my size is sold out?
Popular sizes restock often. If you email us the item name and size you need, we can tell you if a restock is planned.
Products & Care
How should I wash my activewear?
For best results:
- Machine wash cold, gentle cycle
- Wash with like colors
- Avoid bleach and fabric softener
- Hang dry or lay flat to dry
Will the fabric be see-through?
Our pieces are designed for coverage, but lighter colors can be more sensitive to underwear lines. We recommend nude seamless underwear for best results.
Payments & Checkout
What payment methods do you accept?
We accept major debit/credit cards and available express checkout options shown at checkout (ex: Apple Pay / Google Pay, depending on device and settings).
Why is my card not working during checkout?
This can happen if the payment gateway is in test mode, your billing address doesn’t match, or your bank blocks the transaction. If you need help, email us with a screenshot of the message (do not send full card details).
Customer Support
How do I contact you?
Email us at eliteluxeactivewear@gmail.com. We typically respond within 24–48 business hours (Mon–Fri).